Terms And Conditions
1. OVERVIEW
The “Terms and conditions” is the document that explains the terms and conditions of our
service when you use our service through our website. When you register and use our service
you must be agreed to bind by the terms and conditions of Legal Remit. You do not have
a standing arrangement to make transactions. We reserve all the rights to whether a permit
or not any transaction you have made. By accepting our terms and conditions you will be
legally bound by Legal Remit’s “terms and conditions”.
In these Terms and Conditions, the terms “Legal Remit”, ‘we', 'us', 'our' refers to
Lumbini Group Pty Ltd, its employees, directors, affiliates, and assigns. Legal Remit
is a business name of Lumbini Group Pty Ltd, which is registered in Australia with (ABN 54
635 043 248). Its corporate office is at 87 Anthony Rolfe Ave, Gunghalin, ACT, 2912 and its branch office is at Suite 1105 Level 11 370 Pitt Street, Sydney, NSW, 2000.
The terms you and your refer to users of the Service, as Senders, Recipients,
other users or visitors to the website
These Terms and Conditions are effective from the date on which you first access, register
or use the Service. Terms and conditions may change from time to time, but it is only
applicable when you use the service, if you use the service before the change has been made
that won’t be applicable to you. Any changes to these Terms and Conditions will be
communicated to you. To continue to use the service after the amendment of the new Terms and
conditions, you need to accept the changes.
The Service is to send money to family and friends, who you know well. This is not the
service to send money to third parties such as sellers of the goods and so on.
2. TERMS AND THEIR DEFINITIONS
Website refers to Legal Remit’s website www.legalremit.com, where you
can register and request a money transfer order.
Mobile App refers to the Legal Remit mobile application available on Play Store and
App Store for Android and IOS respectively. Using our mobile App, you can register, request
a money transfer order, and make utility bill payments.
System refers to the website of Legal Remit and our LR-Remit software
and
integrated software of partner banks in Nepal.
Registration refers to the account creation of the customer in our system,
where
you need to update your personal details also known as KYC details.
Payment method refers to the way you wish to transfer the money in our
account. You can choose the method of payment as we have bank transfer, PAY ID/OSKO, PayTo,
Debit Card, Credit Card and POLI. We don’t receive any cash deposits in our bank account. If
you deposit cash in our account, we will refund your amount, but it might take up to 7
business days to be received in your accounts. Cash always carries a higher degree of risk;
some cash deposits may take longer than 7 days period for the refunds if they required
additional verification and compliance check on our part.
Transaction refers to the money transfer request you made through the website
and
our mobile application.
Transaction Amount refers to the amount of money or the value that the Sender
wishes to send to the receiver, excluding any applicable Service Fee and prior to any
foreign exchange conversion.
Transaction History refers to the record of your Transactions on our system
which
you may access using your login credentials Legal Remit website and mobile application.
Sender refers to the user who uses the service to send the money
Recipient refers to the beneficiary who receives the money from our partner
on
the behalf of the sender.
Service Provider means a local bank, money exchange house, or other
third-party
service providers with whom Legal Remit works to offer our remittance service.
Unconfirmed Transaction Status refers to the money transfer order from the
customers whose money is yet to be received in our given bank account.
Confirmed Transaction Status refers to the money transfer orders from the
customers, whose funds are reflected and confirmed by Legal Remit. These transactions are
now on the way of payment to the nominated beneficiary.
Delivered Transaction Status refers to the money transfer orders which are
already delivered to the recipient’s account or the recipient received the money.
Account Details Mismatch refers to the money transfer orders with an invalid
recipient’s bank or wallet details provided by the sender to Legal Remit.
Tracking refers to the method of tracking transaction status offered by Legal
Remit to keep customers updated about the transaction.
Purpose of transfer refers to the reason you wish to send money to the
recipient.
Real-time payment refers to the instant payment to the nominated beneficiary
or
nominated beneficiary account.
Service Charge refers to the charge you need to pay for using our service.
Service charges are subject to change without prior notice. Our service charge may vary
depending on your preferred delivery method and preferred payment method.
Poli Payment processing fees: You agreed to pay Legal Remit processing fees
for
the POLI Payments under these terms and conditions. The amount will be charged on top of
your money transfer order. We display an exact amount of charges while making a transaction
using Poli payment.
Debit Card processing fees:You agreed to pay Legal Remit a debit card
processing
fee by accepting these terms and conditions. The amount will be charged on top of your money
transfer order. We display an exact amount of charges while making a transaction using Debit
Card. Debit card fees are always applied to each amount on a % basis.
Credit Card Processing fees: You are agreed to pay Legal Remit a credit card
processing fees by accepting these terms and conditions. The amount will be charged on top
of your money transfer order. We display an exact amount of charges while making a
transaction using Credit Card. Credit card fees will be applied to each amount on a % basis.
Please be informed that credit card processing fees are generally higher.
Please note that all service charge is inclusive of GST.
Exchange rate refers to the published rate on our mobile application and
website
as per the market standard.
KYC Know Your Customers refers to the personal details you are required to
provide
while registering your account for verification purposes. These include but are not limited
to your Full Name, Your contact details, your residential address, and government-issued ID
either a passport or an Australian driving license.
Profile refers to your registered account details with Legal Remit.
Additional Documents refers to any types of documents that might be required
for
the verification process. We may request additional documents at any time. You are obliged
to provide the necessary documents for your KYC verification and the verification of the
source of wealth and source of funds.
Note:
- All customers are required to send us an address proof document upon their
registration.
- For any amount more than $10,000 in 30 days period, you must provide us with your recent
payslips, Bank statement, or source of funds such as loan, sales of the property, bonus,
incentives etc. We may request you to provide with us your bank statement and payslips
for any amount for compliance purposes.
Transaction Limit refers to the limit given to the size and number given to you
by
meeting the regulatory requirements.
- Daily Limit: You are allowed to send $10,000 in a transaction, and $30,000 in a
day. However, you are required to provide us with your Bank statement and payslips as we
requested.
- Weekly Limit: You are allowed to send $20,000 in a week. However, you are
required to provide us with your Bank statement and payslips as we requested.
- 30 Days Limit: You are allowed to send $30,000 in a month. However, you are
required to provide us with your Bank statement and payslips as we requested.
- 90 Days Limit: You are allowed to send $40,000 every 90 days period. However, you
are required to provide us with your Bank statement and payslips as we requested.
- 180 Days Limit: You are allowed to send $50,000 every 180 days. However, you are
required to provide us with your Bank statement and payslips as we requested.
- 365 Days Limit: You are allowed to send $60,000 every 365 days. However, you are
required to provide us with your Bank statement and payslips as we requested.
Rewards and benefits refer to the various kinds of offers and schemes we bring on
different occasions.
Referrer refers to our existing customers who can refer their family and friends
to
use Legal Remit’s service.
Referee refers to a new customer who uses our service with the reference to
existing
customers. In return, both will be awarded some kind of reward. Rewards may vary from time to
time.
Promo code refers to the different kinds of code we use for promotion with some
benefits and a fixed validation period.
Receiving Country refers to the country where the recipient receives money or
made a
utility payment using the Legal Remit service.
Delivery method refers to the payment mode you choose while sending to your
beneficiary. We provide different ways of delivery methods (bank deposit, Cash-Pickup, Wallet
Top-up, and Utility Bill payment).
- Bank deposit- this method refers to a direct credit system to your nominated
beneficiary bank account overseas.
- Cash Pickup- Your recipient can receive cash in Nepal from our 10000+ paying
agents. Your receivers should go to agents with valid ID and control numbers provided by
Legal Remit. Information about agents can be found on our website.
- Wallet Topup- refers to the direct credit system to your nominated wallet
account.
- Utility Payment- refers to the payment option for the utility bills such as
electricity, internet, insurance premium, and mobile recharge in Nepal.
Delivery time refers to the time that your beneficiary receives the money
overseas.
The delivery time mentioned on our website is “average standard time” it might vary due to
various reasons.
- Working hours- In Australia, you can process to send money 24/7 through our
website and it will be delivered 24/7 in Nepal under the normal circumstances. however,
it may take a longer time in case of a system error or the unavailability of the banking
service in Nepal. Our service time will depend on the bank’s opening hours and the
availability of the bank’s service.
- Public Holidays and weekends- you can process to send money through our website
and mobile application even on public holidays and weekends. 99% of transactions are
credited in real-time, however, failed transactions will be delivered on the next
working day when banks open in Nepal.
- Reversal of payment- For bank transfer, if your beneficiary account detail is
wrong, the transaction will be rejected. If you failed to provide the correct bank
details your transaction will be reversed. We need to amend the correct account details
in the system again. So in this scenario delivery time could be longer.
- ID verification- Your transaction will be processed only after successful
verification of your identity known as KYC
- Your money order will be processed only after your money is received in our account.
- For the cash pick-up, the receiver should have a valid ID used in Nepal such as a
driving license, citizenship of Nepal, voting ID and Pan Card. The name of the receiver
should be accurately matched with the ID, otherwise, they cannot receive the money.
- Legal Remit reserves all the rights including but not limited to cancelling, stopping,
holding or reversing your transaction at any time. subject to the regulatory
requirements.
Working days refer to any day Legal Remit or any of our partners open for the
delivery
of the service which is executing your transaction request as per your instruction.
Transaction Request efers to any type of money transfer order generated from the
Legal Remit website or mobile application. This is also known as money transfer instruction.
Local Taxes refers to any applicable taxes on your money transfer.
3. Rights and Responsibilities
By accepting terms and conditions, you agreed to follow terms and conditions;
You agreed that
- You will provide accurate and true personal information and evidence of your
identification information by providing identification documents.
- You will not make more than one account in our system without our permission
- You will not provide any false or misleading information.
- You will provide any additional information or documents if we request.
- When you are using the service under these Terms and Conditions, it is your
responsibility to make sure all the details are accurate before submitting. Once a
transaction request has been received it is not normally possible to change any details
of that transaction request. You will be given the opportunity to confirm the
transaction request before submission and you must check the details carefully.
- Legal Remit reserves all the rights on your transaction and validation of your
profile. We reserve the right to review your profile for the validation process, while
doing so, we can ask for further details such as bank statements, utility
bills/Employment letter/payslip for address proof if needed. You are required to provide
accurate details to complete your profile. If we think the information you provide is
not enough or right, we may refuse to provide the service you have requested and we will
refund your amount. It may take up to 7 business days to refund your money.
- We may refuse or cancel transaction requests or transactions from certain senders or to
certain receivers, including but not limited to entities and individuals on restricted
or prohibited lists issued by any government authorities to comply with anti-money
laundering or counter-terrorism financing laws and regulations. We may refuse to process
a transaction funded from a certain Payment Instrument where we have reason to believe
the security of the Payment Instrument has been compromised or where we suspect the
unauthorized or fraudulent use of the Payment Instrument.
- Regular KYC update- Clients must update their KYC when their ID expired if they
migrate to a new place and contact details changed. Clients must use only one email and
one phone number in an account, we won’t allow you to make multiple accounts with the
same email and phone number.
- One customer is allowed to have a single account only. Our automated system will
identify and blacklist you if it identifies you making a duplicate account.
- Type of identification document- we accept passports, Australian driver's
licenses, and Australian photo ID for primary documents and we can ask for additional
documents such as bank cards, Medicare cards utility bills, bank statements, employment
letters and so on.
- Validation of ID- The date of expiry on your ID should be at least a week at the
time of the transaction, but you need to update your valid ID again for the next
transaction.
- Transaction submission for payment- Once your funds are received in our bank
account, your transaction will be eligible for payment in Nepal.
- Receiver’s details- Sender must provide the correct address, relationship and
contact number of the receiver and the purpose of the transfer.
- If there is any issue in the system of Legal Remit and its partner banks, we may
not be able to deliver your money on a real-time basis. Sometimes real-time payment
systems might be down because of maintenance and upgrade of their system in banks in
Nepal, so, we may use alternative payment gateways, which may not have the real-time
delivery service.
- Sometimes there may be some system errors in certain banks, which results in rejecting
the transactions, so, we may ask customers to provide an alternative bank detail, if
they got another option. In this scenario, the estimated delivery time will be longer
than usual.
- Exchange rate- We reserve all the right to exchange rate. We update the exchange
rate from time to time as per international standards.
- Promo code- We generate random codes for many promotional plans and activities
with certain rewards, which will be valid for a certain period. Customers can use one
promo code for one transaction only.
- Referrer and referee- When the referrer refers to a new customer, the referee
will be awarded rewards in his/her first transaction. When the referee’s money is
delivered, the referrer will be notified about their rewards and their validity period.
The information can be found in the “refers and rewards” section in your profile for all
rewards and benefits you have.
4. Conditions for Cash Pickup
- Upon Acceptance of a Transfer, the Recipient may collect the received amount from a
Legal Remit agent during the agent’s operating hours, subject to local restrictions and
compliance with regulatory requirements.
- The Sender is responsible for providing the control number when the money transfer order
is ready to collect. The control number can be found on tracking and invoice as soon as
your transaction is confirmed.
- The sender is responsible for notifying the recipient to collect money from the nearest
Legal Remit agent.
- To receive the money, the recipient is responsible to identify themselves by providing a
government-issued identification document of the receiving country.
- The sender is responsible for maintaining the privacy of your money transfer order and
would not disclose the control number (the transaction reference number) to any third
party.
- The sender is responsible to ensure all the details required for the cash-pickup
transaction are correct and exactly shown in the government-issued ID, including the
recipient’s name and other relevant details.
5. Conditions for Bank deposit
- Upon the delivery of your money transfer order, It will be available instantly in your
recipient’s bank account and available to use. 99% of your money transfer orders are
completed in real-time.
- The sender is responsible for providing the correct details of the recipient.
- Incorrect account details of the beneficiary may lead to the transaction being delivered
to the wrong person or delay in the process. Such an amount is irrevocable.
- All successful transactions can not be reversible, hence, this is the sender’s
responsibility to provide us with the correct details of the recipient.
- This is the sender’s responsibility to notify the beneficiary about the transaction they
made.
- Although bank account deposit is available 24/7 in real-time, some banks may terminate
or stop providing service during non-banking hours due to various reason such as
scheduled maintenance, unexpected system error, security concerns etc.
- In case of the wrong account details, the sender is responsible to send Legal remit the
correct account details for the amendment.
6. Conditions for Wallet Topup
- Upon the successful completion of your transaction, the money will be available
instantly in the recipient’s wallet account in usable form.
- This is the sender's responsibility to provide us with the correct wallet details of the
recipient.
- Incorrect account details of the beneficiary may lead to the transaction being delivered
to the wrong person or delay the process. Such an amount is irrevocable.
- Although bank wallet top-up is available 24/7 in real-time, some wallets may terminate
or stop providing service during non-banking hours due to various reasons such as
scheduled maintenance, unexpected system error, security concerns etc.
7. Conditions for Utility Bill Payment of Nepal
- Upon the acceptance of your utility bill payment request, your bill will be cleared
instantly. However, it may take some time to reflect on your utility provider system.
- Nepal Electricity Authority (NEA) offers a bill payment facility between (10 AM NST to
11:59 PM NST) every day.
- This is your responsibility to provide correct details and validate, verify and confirm
your bill amount and your recipient.
- This is your responsibility to provide all correct and relevant references to the
utility bill.
- Payment made to the wrong providers or with the wrong reference is not irrevocable.
8. Refund and Cancellation
- Upon the confirmation of your money transfer order, the transaction is irreversible.
However, you may send a cancellation request, if the transaction has not been delivered
yet or not collected by the recipient.
- Customers can send cancellation requests via email or the customer service helpline. We
highly encourage customers to call us directly on our customer support helpline for
quick action.
- If money has not been delivered yet, we process your refund upon your request.
- It may take up to seven business days for the reversal of the funds to your account.
However, some transactions may take a longer time due to the regulatory requirement and
compliance process.
- The transaction amount will be refunded after all the dues and liabilities with Legal
Remit.
- We will charge merchant fees and other applicable fees in case of the refund of
transaction made from Poli, Debit card or Credit card.
- Payments from the wallet such as Google Pay and Apple Pay are belongs to your debit card
and credit card payment. Hence the merchant fees are applicable in the reversal of such
transaction.
- Refunds will be made to the same account where the fund was initiated.
- We may request you to provide us with an additional document such as proof of the
transfer from the account you request for the refund.
- You are responsible for cooperation with our service team to complete your refund in a
timely manner.
9. Condition for Exchange rate
- The exchange rate is subject to change at any time without prior notice.
- The exchange rate will be locked upon the successful submission of your transaction
request.
- The exchange rate is not changeable after a money transfer order is created.
- The exchange rate will be locked for seven minutes once you enter the send money section
of the Legal Remit Mobile App or the website. This feature is available to send money to
Nepal only.
- The available exchange rate on our website or mobile application at the time of exchange
rate is the current exchange rate for the conversion.
- The available exchange rate on our website or mobile application will be valid for 24
hours upon the submission of your money transfer order.
- If funds are not received within 24 hours, the transaction will be cancelled
automatically and a new rate will be applied for the new transaction.
- The locked rate with the unconfirmed transactions is applicable for that transaction
only.
10. Our Responsibilities
- Subject to these terms and conditions we are agreed to provide a remittance service
using our digital platform from Australia to the rest of the World. Our service may not
be available in some parts or whole regions.
- We are not liable to execute your transaction if you failed to provide evidence of your
identification as to our requirement or provided information is incomplete, incorrect or
the sender’s activity is suspicious.
- We process transactions on behalf, hence we are not obliged to process your transaction
if you failed to meet our requirement or if we have a reason to deny your transaction.
- Legal Remit reserve the right to terminate, cancel or break this agreement because of
abnormal or unforeseeable circumstances outside our control where we could not avoid
breaking this agreement despite all efforts to the contrary
- Legal Remit won’t be liable for any incidental, indirect or consequential damages
suffered by the Sender.
- The information available on our website and mobile application regarding our services
such as the availability of a specific money transfer service and its delivery time is
quoted based on normal circumstances. We can not guarantee you an individual
transaction.
- We send you updates about your transaction at each stage. We send you the push
notification and email notification on your registered email upon successful submission
of your transaction request. We send you another notification on the APP and email as
soon as we confirm your transaction. We send you the final notification in email, SMS to
your registered number, and a push notification on the APP as well. We will send an SMS
to notify your recipient to let them know that they have received money from you.
However, these notifications are not guaranteed and we may not able to provide such
updates in different circumstances such as system failure, server issues at the service
provider side, or any other unexpected issue that arise.
- We are committed to providing you with a 2 minutes delivery of your money transfer order
in normal circumstances, however, it may take longer than expected for some
transactions. We may not able to provide you with two minutes delivery in all individual
transactions. This time is estimated based on our current transaction processing time
and may change in the future without any prior notice.
- We are committed to offering 24/7 service all the time in a normal situation. However,
we may change, cancel or suspend our service at any time in some abnormal or
unforeseeable circumstances outside our control.
- Except for any liability that can not be excluded by law, we are not liable for anything
whatever other clauses mean. This clause overrides all other clauses of these terms and
conditions.
11.Dispute resolution clause:
Legal Remit and its users must follow these dispute
resolution clauses and proceedings before having recourse to arbitration or litigation.
- Meditation
- The parties shall endeavour to settle any dispute arising out of or relating to
this agreement, including with regard to its existence, validity or termination
through mediation administrated by Legal Remit’s meditation before having
recourse to arbitration or litigation.
- The mediation shall be conducted in accordance with the guidelines of Legal
Remit’s mediation terms set out in this agreement.
- The terms of the mediation are hereby incorporated into this agreement.
- The clause shall survive termination of this agreement.
- Conciliation
- The parties shall settle any dispute arising out of or relating to this
agreement, through conciliation administrated by Legal Remit before having
recourse to arbitration or litigation.
- The Conciliation shall be conducted in accordance with the guidelines of Legal
Remit’s Conciliation terms set out in this agreement.
- The terms of conciliation are hereby incorporated into this agreement.
- The clause shall survive termination of this agreement.
- Expert Determination
- The parties shall settle any dispute arising out of or relating to this
agreement, through the expert determination team administrated by Legal Remit.
- The expert determination shall be conducted at 87 Anthony Rolfe Ave, Gungahlin
ACT, 2912
- The terms of the Rules are hereby deemed incorporated into this agreement.
- This clause shall survive the termination of this agreement.
- Arbitration
- Any dispute, controversy or claim arising out of, relating to or in connection
with this agreement, including any questions regarding its existence, validity
or termination, shall be referred to and finally resolved by arbitration
administered by Legal Remit.
- The arbitration shall be conducted at 87 Anthony Rolfe Ave, Gungahlin ACT, 2912.
- In accordance with Legal Remit’s Domestic Arbitration operating at the time the
dispute is referred to Legal Remit
- This clause shall survive the termination of this agreement.
- Mediation followed by Expert Determination:
The parties shall endeavour to settle any dispute arising out of or
relating to this agreement, including with regard to its existence, validity or
termination, by mediation administered by Legal Remit followed by expert
determination.
12. Termination of this agreement
This agreement will be terminated as soon as your
transaction is completed. You will be no
longer liable for these terms and conditions thereafter.
13. Change in the terms and conditions
Legal Remit may review, update, and modify these terms
and conditions to meet the regulatory
requirement and follow the local laws and jurisdiction.
14. Governing Law
These terms and conditions are governed by the law of the ACT government. Acceptance of this
agreement enforces you and Legal Remit to be obliged exclusively with the law of ACT and the
federal government.
15. Agreement:
By accepting this agreement, you and Legal Remit both
agreed to follow these terms and
conditions thoroughly.
Privacy Policy
Legal Remit (ABN 54 635 043 248) ('Legal Remit', 'we', 'us', 'our') is a business name of Lumbini Group Pty Ltd.
We are committed to ensuring the privacy of the personal information you have provided
us. We are bound by the Australian Privacy Principles ('APPs') established under the
Privacy Act 1998 (the 'Act'), which require you to be informed about how we handle your
personal information. This Privacy Policy ('Privacy') describes how Legal Remit
collects, holds, uses and discloses your personal information and how the information is
protected.
All third parties (including customers, suppliers, sub-contractors, and agents) that have
access to or use personal information collected and held by us must abide by this
Policy.
Copies of this Policy are available free of charge by contacting our Privacy Officer or
can be downloaded from our website
https://legalremit.com/privacy-policy Please
note that, this Policy does not extend to websites of third parties that we may provide
links to on or from our website.
Your privacy is important to us
We protect your information and aim to be clear and open with how we use your
information. This policy explains how we handle your personal information.
What information do we collect?
We collect your personal information when you register on our website, information
including;
- Your personal identifications, including your full name, residential address, date
of birth, gender, contact details, and details of specific primary identification
documents e.g. Australian Drivers License or Passport
- Your beneficiary information, including full name, address, account number and
contact number, your relation with the beneficiary, and the purpose of your
transfer.
- In some cases, we may ask you for any additional personal information from you to
verify your identification through email or telephone.
- Your Occupation;
- Your Payment details;
- Transaction information;
- Your beneficiary information, including full name, address, account number and
contact number, and your relationship with them.
- Purpose of transfer
- your source of wealth
-
Your Bank details
- Your Address proof documents
How do we collect your information?
- When you register online through our website and mobile application, we collect your
personal information, including your full name, date of birth, contact details,
residential address and identification proof document.
- When you send your information or document through email or text or multimedia
message.
- When you disclosed the information on the phone by you
In some conditions, we may be provided with personal information about you from a third
party. In that case, we will take reasonable steps to inform you that we hold the
personal information and the purpose for which we hold the personal information. We will
take reasonable steps to make you aware of this Policy.
Please note that you do not have the option of dealing with us anonymously, or by using
a fictitious name, which is illegal for us to deal with individuals who are not
identified. If you do not provide us with the personal information we request, we may
not be able to provide you with the service you have requested. For example; process
your funds' transfer request.
How do we use your information?
We use and disclose the information collected and held about you so that we may:
- Provide you with the service you have requested, inquired about, or ordered through
our website www.legalremit.com (e.g money transfer order)
- Fulfil your order, send your order confirmation and to manage our customer service
communications with you;
- Verify your identity in order to provide you with the service you have requested;
- Comply with our various regulatory and legal obligations, including but not limited
to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
- Provide you with information about our products and services;
- Consider and investigate any concerns or complaints you may have; and
- Continuously improve our website and our customer experiences.
- Continuously improve our website and our customer experiences.
Please note that we are obliged to share your personal information with the regulator of
Australia and your receiving country. But we always ensure that your data will be
handled correctly and in accordance with the laws of Australia.
Uses of Personal Information for marketing purposes
We use your personal information according to the Australian privacy guide in our product
promotion, offers new scheme, and services, and provide you with customised services and
product offering. We use your data in various ways by making sure your data is protected
according to the law of Australia.
From time to time we may also use your information to tell you about our new products,
services, offers and schemes we think you might be interested in. We may use the
following to contact you;
- Phone
- SMS
- Email
- Social media
- Website
We always ensure you that we never share, and handle your personal information with a
third party for commercial purposes.
If you do not want to receive direct marketing messages, please unsubscribe through our
website.
Who do we share your information with?
- Government agencies, law enforcement bodies and courts where required by law; eg,
AUSTRAC
- The Identification Verification agencies used to confirm your identity and meet the
applicable identification and verification regulatory requirements;
-
Our correspondent partners, disbursement and payment provider partners for the
purposes of processing your requested transaction;
Keeping your information safe
We keep your information safe and secure. Our staff are trained in how to keep your
information safe and secure. We keep your information in the password-encrypted
electronic system. Only authorized persons can access this information. We will retain
your information for as long as needed to provide services to you, or as required by
law. Where we no longer need your information, we will take reasonable steps to destroy
or de-identify it.
Our efforts, no method of transmission over the internet, or method of electronic
storage, is Despite 100% secure. If you have any questions about security on our
website, please contact us.
Making a privacy complaint
If you have a complaint regarding our handling of your personal information or if you
believe we have breached the Privacy Act, contact Legal Remit Customer Service
online; or by email at info@legalremit.com
We will respond to your complaint within 30 days of receipt of the initial complaint.
We will provide you with a written notice setting out our decision. If we are unable to
resolve the complaint within 30 days we will:
- Inform you of the delay and the reasons for the delay; and
-
Specify a date when a decision can reasonably be expected.
All complaints will be processed free of cost
Email: info@legalremit.com
Website: www.legalremit.com
Mail, Canberra: 87 Anthony Rlfe Ave, Gungahlin, ACT 2912
Mail, Sydney: Suite 1105 Level 11 370 Pitt Street, NSW, 2000
Legal Remit Cookies Policy
Visitors of Legal remit and affiliated websites (collectively, "our websites") are treated
with respect. This cookie notice gives you clear, thorough information regarding the cookies
we use and their intended uses. Please refer to our Privacy Policy to evaluate the privacy
notice that is relevant to users of our websites.
What is a COOKIE?
Cookies are text files that web browsers use to store information. On computers,
mobile phones, and other devices, cookies are used to store and receive identifiers
and other information. For similar objectives, we also utilize other technologies,
such as data we save on your web browser or device, device identifiers, and other
applications. All of these technologies are referred to as "Cookies" throughout this
document. Local shared objects, sometimes known as "flash cookies," web beacons, and
other related technologies for gathering and storing information are also included under
the umbrella term "cookies" (including transparent or clear gifs). Please get in touch
with us via our CONTACT US page if you need more details regarding our cookie notice.
Why do we (Legal Remit), use Cookies?
Cookies enable our servers to collect statistical data about the overall performance
and use of our websites by anonymously compiling usage data (including IP addresses).
In order to offer you with information that may be useful to you or that best matches
your stated preferences, cookies may also be used to identify you as a repeat user of
our website or a Legal Remit customer. In order to prevent you from having to repeatedly
enter your password when using our websites, we also employ Cookies to recognize you
as a legitimate user who has already signed into our website. Additionally, if you use
Legal Remit goods, such as our website, have a Legal Remit account, or visit other
websites
and apps that use Legal Remit products, we may use cookies to identify you.
Regardless of whether you are signed in or registered, cookies allow Legal Remit to
offer you products, as well as information on how you use other websites and apps.
By modifying your browser's settings or going to the Cookie Consent Manager, you can
control the cookie settings on your computer or other devices when you visit our
website.
What are the types of cookies we use?
The particular Cookies that are used on our site fall into the following categories:
- Required Cookies
- Functional Cookies and
- Advertising Cookies.
Required Cookies
When you access a Legal Remit website or log in using your Legal Remit profile,
these Cookies are saved on your computer. These Cookies are necessary for the efficient
operation of our website. Since some Cookies are essential, we do not need your
permission
to use them. Without these Cookies, we are unable to ensure the functionality of the
website or its security during your visit. We assume that by using the Legal Remit
website,
you consent to the installation, usage, and storage of these Cookies and the related
Privacy Policy.
We utilize required cookies to:
- Manage the content of the website and your cookie choices set using Cookie Consent
Manager;
- to recognize you as being logged in to the website and to verify your identity;
- When we make any modifications to the website's functionality, ensure sure you
connect to the appropriate service; and
- for reasons of security.
Functional Cookies :
These cookies gather data on how users interact with a website, including the most
popular pages visited and any problem warnings that are seen. Some of them are analytics
cookies, which help us learn more about how people use our website and are placed by
third-party web analytics software. For instance, we use Google Analytics like many
other businesses. You can learn more about how we share data with Google, an independent
organization, in Google's privacy statement. These Cookies are also used to showcase
Legal Remit products or services that we believe will be of interest to you based on how
you use our websites, manage the performance of marketing tools, and plan our marketing
and customer experience actions.
Additionally, we employ other useful Cookies to give you access to more functionality and
customization. These third-party service providers whose services we have added to our
pages might set these Cookies. Where permitted by law, we will first get your permission
before installing these Cookies on your computer or device. Some of these services might
not work properly if you don't add certain Cookies.
Advertising Cookies :
Advertising cookies are used to show you advertising that is relevant to your interests
and to provide you with a better browsing experience whether using the Internet, social
media, or other websites. Where permitted by law, we will first get your permission
before installing these Cookies on your computer or device. We mainly employ two kinds
of advertising cookies:
-
Targeting Cookies :
Ads that are more relevant to you and your interests are delivered using these
cookies. Additionally, they help determine the success of the advertising
campaign and reduce the number of times you are exposed to advertisements.
Usually, advertising networks place them with the owner of the website's
consent. They keep track of the websites you've visited, and they share this
information with other businesses like marketers. Targeting Cookies are
frequently connected to website functionality offered by the other organization.
-
Social Media Cookies :
To allow you to share our material with your networks or peers, we have
integrated a number of social media services into our website. These services
set cookies in your browser. They have the ability to follow your browser on
other websites and compile a profile of your interests. You could notice
different messages and content on other websites you visit as a result of this.
More than one of these functions may be served by some cookies.
Cookies are managed by many companies
-
First-party Cookies :
These Cookies are delivered to your computer or device from a Legal Remit-managed
computer or domain.
-
Third-party Cookies :
These Cookies are delivered to your computer or device from a domain or computer
that Legal Remit may or may not control. In certain situations, a third party will
process the information that the Cookies collected.
Cookies with various time periods
-
Persistent cookies :
For the time frame provided in the cookie, which can be anywhere from a few minutes
to several years, these Cookies stay on your device. Every time you go to the
website that set the particular cookie, they become active.
-
Session cookies :
These Cookies are made to gather and store information whenever you use a website or
an app. They are used to store information that is only necessary for performing the
function once. All session cookies are erased when the browser is closed.
Management of Cookie Settings
-
Browser Settings :
Your browser's settings allow you to block, restrict, disable, or delete Cookies.
However, you might not be able to access all or portions of our site if you adjust
your browser's settings to reject all Cookies (including Required Cookies). These
options are typically located in your internet browser's "options" or "preferences"
menu.
-
Cookies consent Manager :
Users can manage their choices for cookie settings with the aid of Legal Remit's
cookie management tool, Cookie Consent Manager. When you visit our website, you have
the option to modify your cookie selections for Functional and Advertising Cookies
via the Cookie Consent Manager.
-
Third-Party Tools :
To manage Cookies, you can also use tools from third parties. Please be aware that
Legal Remit does not offer or support solutions for third-party cookie management.
One such tool is a Google-made extension for popular browsers that permanently
disable Google Analytics.