You should create your profile using your name, email, and mobile number. Email and mobile numbers must be verified to continue using the verification link and OTP sent in your mobile number. Name must be matched with the name in your IDs.

Once you verify your mobile with OTP, we ask you to fill in your KYC details. We need basic information about your current residential address (Including house number and postcode), your nationality, and your date of birth. Please click on save and next to move to the next step

We require you to upload one of the acceptable forms of ID in this step. We only accept three types of IDs at the moment. Passport (any country), Australian Driver's license, and Australian Photo ID (also known as Age Card proof issued by the state government). You should choose the type of ID from the given list, provide an ID number, Its expiry date, and issuing authority. Once you fill out mentioned information, you can upload a copy of your ID and submit your KYC to complete your profile. Now you are ready to send money to your loved ones. Please note that your uploaded ID must be readable and your face should be clearly visible.

After completing KYC, you can enter your desired amount to send. Then you have to provide recipients' details such as name, address, mobile number, relation, and bank details. The required recipients’ details may vary depending upon the delivery method, and the recipient’s country.

After providing all the required information, now you should choose your convenient payment method available in our system. we have 4 payment options available. You can pay us using our pay ID from your bank, you can make a bank transfer using our BSB and Account Number as well. You can pay us using POLI payments by logging into your internet bank. We are adding payment options using Debit cards and credit cards soon.

Now you can track your transaction on our APP and website in real-time. We notify you with a popup notification, in-app notification, SMS, and email notification regarding your transaction.